Terms of Service

1. Provider and scope HUOLAI is operated by 杭州创远界科技有限公司. Contact: ylz192325@163.com. These terms apply to product browsing, product references, sourcing, order submission and related services, alongside the Privacy Policy, Shipping Policy and Cancellations & After-sales Policy. Please read the relevant rules before submitting a request, accepting a quote or paying. Browsing alone does not mean consent to unnecessary personal information processing or waiver of statutory rights. Each transaction is based on the products, quote and fulfilment arrangements expressly agreed by both parties; no agreement excludes rights that cannot legally be excluded. 2. Eligibility and accurate information You must have the legal capacity for the transaction and appropriate authority when purchasing for an organisation. Provide accurate, reachable contact details and ensure recipients are aware of information processing needed for delivery. Correct errors before accepting a quote or dispatch whenever possible. Keep your order email and verification codes secure. Access to orders and sourcing records uses email verification; an order number alone does not replace verification. Report suspicious access or incorrect orders to ylz192325@163.com. 3. Listings and sourcing Images, names, origin or industry descriptions, platform popularity and historical prices support product discovery. They do not by themselves establish verified stock, authorised dealership, final specifications or a HUOLAI selling price. Products marked price on request require supply verification before quoting. Third-party rankings or sales figures do not guarantee sales, returns or market performance. A sourcing request starts a discussion; it is not a completed purchase and does not create an unagreed service fee. Any sample, customisation, testing or sourcing charge will be explained and agreed before it is incurred. Ingredients, allergens, shelf life, labelling and destination requirements should be checked against the specific product before purchase. 4. Submission, quotation and acceptance The site uses a request-first, quote-confirmation process. Submission does not take payment or confirm supply, timing or the final amount. After checking products, specifications, quantities and supply arrangements, we provide a quote covering goods, shipping, tax treatment, validity and timing. Verify your order email and review and accept the current valid quote in My orders. Expired or revised quotes require fresh acceptance; previous quotes or acceptance do not replace the new version. We will not unilaterally collect a new price or substitute products without your agreement. Contract formation and performance follow the express agreement and applicable law; a receipt acknowledging a request is not a promise of supply. 5. Payment and verification Online payment is not currently integrated. After accepting a quote, use the official instructions in the order to arrange offline payment. Current quotes are in Chinese yuan (CNY). Any different payment currency, bank fees or exchange rate must be agreed in advance. Do not pay an unverified personal account or unfamiliar link. Payment is confirmed after receipt and verification; a screenshot or payment indication alone is not confirmation. If you have transferred funds but the order still awaits payment, contact us with the necessary transaction reference rather than paying again or assuming no payment occurred. Purchasing or dispatch follows the agreement after verification. Raise invoice requirements and details during quotation; invoicing is handled in accordance with law. 6. Delivery, changes and after-sales Delivery coverage, method, cost and estimated timing follow the agreed order and Shipping Policy. Changes to products, quantities, address or timing may require a revised quote and will be carried out only after agreement, with costs disclosed in advance. Cancellations, returns and refunds follow the Cancellations & After-sales Policy. A shipped or delivered status does not by itself remove statutory rights. 7. User content and acceptable use You must have the necessary rights to uploaded images, text and public recommendations. Do not infringe intellectual property, privacy or other rights, or publish false, unlawful, discriminatory, harassing or unrelated spam content. You retain rights in your content. Submission permits only use necessary for sourcing, fulfilment, displaying recommendations you intentionally publish, and moderation; it is not an unrestricted copyright transfer or permission for unrelated advertising. Do not attack the system, bypass verification, access other people’s orders, submit malicious duplicates or disrupt service. We may take necessary restrictions or hide or remove content involving suspected illegality, infringement, fraud or security risks, providing reasons and an opportunity to raise concerns where appropriate. Such action does not remove our obligations for existing lawful orders. 8. Intellectual property and third-party links Our original branding, pages and content are protected by applicable rights; third-party trademarks, images and materials belong to their respective owners. Display does not imply endorsement or a commercial-use licence. You may reasonably use page information for enquiries and purchasing; other uses require the relevant permission. External links are operated by third parties. Rights holders may email evidence of rights and the relevant page for review. 9. Interruptions and responsibility Maintenance, network failures, supply changes or force majeure may affect service or fulfilment. We will reasonably communicate the impact, mitigate loss and address delay, alternatives, termination and refunds in accordance with law. Third-party causes or force majeure do not automatically exclude all liability; responsibility depends on the circumstances, agreement and applicable law. These terms do not exclude or limit liability that cannot lawfully be excluded or limited, including applicable consumer rights, product-quality obligations and liability for intentional misconduct or gross negligence. 10. Disputes and updates Send the order number, issue and relevant evidence to ylz192325@163.com so we can investigate. If discussion does not resolve the issue, you may complain to the competent authority, use an applicable dispute-resolution process or bring proceedings before a competent court. These terms do not require you to waive lawful complaint, court or other remedies. We publish updated terms and dates on this page and appropriately highlight material changes. Updates do not retroactively change material rights and duties under confirmed orders without a lawful further agreement. Both Chinese and English explain the service; differences are interpreted with the specific agreement and applicable law, without reducing mandatory statutory rights. Contact email: ylz192325@163.com Privacy Policy · Shipping Policy · Cancellations & After-sales